Account Problems

Find solutions to login-related issues, 2FA, and more.

Help

Forgot Account Password

Unable to access your Infura account? You can easily set up a new password to regain access to your Infura Dashboard by following these steps.

I’m having issues with my card details

If you're experiencing issues adding your card details, you might encounter a "Credit card verification failed" error. While there are various reasons this might happen, usually, it's easy to resolve. Let's troubleshoot!

I lost access to my two-factor authentication (2FA)

Suppose you've lost access to your 2FA device. In that case, you can recover access to your account using the backup code provided back when you initially set up Two-Factor authentication on your Infura account.

I received a "Suspicious activity detected" error

![Suspicious activity detected