Note:
If you are encountering this problem, the most common reasons are:
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The Secret Recovery Phrase you currently have is not from the account you are missing.
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The account you are missing was a secondary account created under the Secret Recovery Phrase you currently have.
To check if that is the case, use https://danfinlay.github.io/mnemonic-account-generator/ to generate 10 to 100 accounts and check if the missing accounts are in that list.
If it is, you can recreate it in MetaMask by following the instructions here.
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The Secret Recovery Phrase you have was originally generated by a different wallet provider.
If you think this could be the case, try restoring your account using those wallet providers to check if you get access to the missing account.
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The missing account was imported using a private key.
This is what is known as an imported account. In this case, the only way to access the account is to reimport it using the private key.
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The Secret Recovery Phrase was written down wrong or is being entered incorrectly when restoring.
One frequent problem is handwriting (poor handwriting when writing down the Secret Recovery Phrase); another is writing the words in the wrong order. The words must be in the order in which they were originally presented.
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The Secret Recovery Phrase is actually restoring the account, but what is missing is the custom tokens that need to be re-added.
You can follow the steps here to re-add them.
