When trying to get support for MetaMask, always be wary of who you're communicating with. A reliable rule of thumb is that if anyone asks for your Secret Recovery Phrase, they are trying to scam you.
If you aren't sure whether or not something or someone is legitimate, ignore it. To check whether something is genuine, get in touch with us via the 'Start a Conversation' button on our Support homepage and we will advise.
MetaMask representatives will only ever contact you via:
- Email, concerning open tickets, from the domains @metamask.io or @metamask.zendesk.com. If you haven't already given us your email to create a support ticket, we do not have it — remember MetaMask does not ask for your email to create a wallet. If your email does not come from one of these addresses, ignore it; scammers have been known to target people with open tickets asking for Secret Recovery Phrases. We will never do this. Other common scam emails may involve asking you to follow a link to 'verify' or 'confirm' your account, often with a sense of urgency. See here for more information: I received an email claiming to be from MetaMask. Is it legit?
- Through our Community platform. As the rules at the top of our Community page detail, we will never DM you offering support. The MetaMask subreddit is an extension of our Community and is also moderated by team members. However, as on any other platform, we will never DM you on Reddit.
- Through the chat accessed through the 'Start a Conversation' button on our Support landing page. This is our main channel for support communication.
'Start a Conversation' button not loading?
It may be because of ad blockers or other browser features. See our article for more information: I can't access the 'Start a Conversation' button on the Support page
MetaMask Support also has a verified Twitter account, which is primarily to share important information to help out you and fellow users. MetaMask will never contact you about your Support case on Twitter.
Here is a non-exhaustive list of ways MetaMask will not contact you:
Any group that you find on Telegram, WhatsApp, or Instagram that claims to be an official MetaMask group should be considered at best a fan club, and at worst an attempt at social engineering with the goal of stealing peoples' crypto-assets.