Hubungi Dukungan MetaMask
MetaMask offers three official support methods. Choose the right one for your question for faster help.
MetaMask Support will never reach out to you first by direct message or email. MetaMask does not have a phone number. MetaMask will never ask you for your Secret Recovery Phrase; if someone asks for your private wallet details, they are trying to scam you.
Pastikan Anda selalu menggunakan saluran dukungan MetaMask resmi:
Support articles
You are currently reading an article in the MetaMask Help Center. Articles are the best place to start when you have a question; simply use the search function to find articles regarding your issue.
Our knowledge base contains extensive articles for frequently asked questions, troubleshooting, general user guides, and more. Most of your questions can be answered by reading our articles, with translations across 15+ languages, and more to come.
If you have a hard time finding an answer on your own, our AI-powered smart search is here to help:
- Setting up MetaMask:
How do I import an existing wallet?
What is a Secret Recovery Phrase?
How do I transfer assets from a centralized exchange to MetaMask?
- MetaMask feature help:
How do I buy crypto in MetaMask?
What is MetaMask Rewards?
Am I eligible for MetaMask Card?
- Pengetahuan umum:
What is a blockchain?
What is a dapp, and how do I connect/disconnect MetaMask to it?
Is this email actually from MetaMask?
Komunitas MetaMask
Want to chat with real humans? Head over to our Community Support Forum page or the official MetaMask subreddit.
No member of the MetaMask Support team will ever contact you via DM (direct message) to provide support or ask questions.
If you receive a DM claiming to be from MetaMask or offering assistance with your issue, do not engage. The only official way to contact MetaMask Support is through the channels outlined in this article.
Community Support Forum
Engage directly with the MetaMask Community Support team, ask support related questions, participate in discussions, and submit feature requests.
- Transaction questions:
I tried to send $5 but the fee was $15 – is that normal?
Why is my transaction stuck / pending for hours?
I sent USDC to the right address but on the wrong network – where did it go?
- Wallet questions:
I have USDC in my wallet, but why am I not able to send it?
I think I got scammed. What should I do first?
Should I use the browser extension or the mobile app?
Engage with the broader MetaMask community, discuss topics, share experiences, and connect with others.
Don't share your wallet address publicly on forums or social platforms. If you share public details of your wallet online, you are more likely to be targeted for scams, social engineering attempts, and unwanted tracking of your on-chain activity. Keep your wallet address separate from your social identity to lower these risks.
Support agents
If you try the above methods, and still need help, you can chat with a support agent by starting a conversation.
First, we highly recommend connecting your wallet to start a conversation. Menghubungkan dompet Anda ke Dukungan MetaMask memungkinkan agen kami untuk memahami lebih cepat dan lebih tepat masalah yang Anda alami. This helps us provide personalized, faster support, while maintaining your security.
When you start a conversation, you'll first talk with Fin, our support bot, to gather more information and provide initial support. Fin is our first layer of support in the live chat. The more information you can provide Fin, the better support you'll get. Provide as much context as possible, and describe your issue as clearly as you can. If Fin can't answer your question, you'll be connected with a support agent once someone is available.
- Unresolved or persistent issues:
My transaction has failed several times.
- Complex issues:
I received an error message that I don't understand.
- Security incidents:
There is an unauthorized transaction in my wallet.
I got locked out of my wallet.
Hubungi dukungan
Hubungi kami untuk bantuan lebih lanjut. Hubungkan dompet Anda untuk dukungan yang lebih cepat dan personal berdasarkan detail dompet publik Anda and your use of MetaMask.
Tickets
Some support cases might require more time to resolve. If this is the case for you, a ticket will be opened for your issue. You will receive updates on your ticket via an email address you provide, or you can open the chat to view updates.
You will only receive emails if you contacted support first, and opened a ticket in our official support chat.
Talking to a support agent
Be ready to provide as much information as possible when talking to our support agents. You might be asked the following:
- Apa yang sedang Anda lakukan tepat sebelum kesalahan terjadi?
- Bisakah Anda mengulangi kesalahan tersebut?
- Apa langkah-langkah untuk menyalin kesalahan tersebut?
- Apa saja jaringan, blockchain, dan dapps yang Anda gunakan?
- Apa saja token atau kontrak cerdas yang terlibat?
- Bisakah Anda memberikan log state Anda?
- Lihat cara mengunduh log state.
- Versi MetaMask mana yang Anda gunakan?
- Klik ikon menu di pojok kanan atas, lalu pilih Pengaturan > 'Tentang'.
- Sistem operasi dan versi apa, atau model ponsel apa yang Anda gunakan?
- Versi browser apa yang Anda gunakan?
Ingat, MetaMask merupakan dompet penyimpanan mandiri. Kami tidak dapat mereset kata sandi Anda, kami tidak dapat membatalkan transaksi, dan kami tidak dapat mencari Frasa Pemulihan Rahasia Anda.