Ripristinare l'account in caso di transazione bloccata o in sospeso
You should only reset your account when it is suggested by a member of the MetaMask Support team or by MetaMask Activity.
Note: With version Extension version 10.28.1, the name of this feature changed from reset account to clear activity and nonce data. Reset account is still the name of the feature on MetaMask Mobile.
Occasionally, you may come across transactions that are not completed in the time you expect. This can happen for a number of reasons, such as running out of a native token to pay gas fees, or setting a low gas limit at times of high traffic, causing your transaction to become "stale".
In other cases, it is possible there are software issues with MetaMask, and it is in these cases that you may need to reset your account.
This is a feature that wipes your transaction history, including MetaMask's knowledge of any pending transactions. Due to the impact this can have on your account, please only reset your account when instructed to do so by a Support agent.
**Consulta la nostra guida **per una breve descrizione di come ripristinare il tuo account e per alcune considerazioni chiave.
Please note you should only reset your account if your transaction is not visible on the block explorer. Scopri come cercare la tua transazione qui.
:::warning[Reset account vs. reset wallet] These are different processes that should not be confused. Ripristinare l'account significa in sostanza cancellare la cronologia delle transazioni. Ripristinare il portafoglio riporta MetaMask allo stato in cui si trovava al momento dell'installazione e della creazione del portafoglio.
For more information, contact Support by clicking the conversation button in the bottom right of this page before you reset anything. Our support agents will help you determine if resetting is the right step or not.
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