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How to download state logs

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Getting MetaMask Logs

To help us deliver better support, we might ask you to provide your MetaMask state logs to further analyze the issues you face. These logs tell us:

  • Your account addresses
  • Your sent transaction history
  • Your internal UI State

They don't reveal:

  • Your Private Keys
  • Your Secret Recovery Phrase

Despite this, DO NOT POST YOUR LOGS PUBLICLY.

There are four types of logs that we might ask you to provide:

Extension

If you've had an issue sending transactions or found a visual glitch in the rendering of MetaMask, we might ask you for a state log. To get them:

  1. Open MetaMask and click on the three vertical dots in the top right corner
  2. Click on'settings' and then select 'Advanced'
  3. Click on 'Download state logs'
  4. Attach the file in your response to a support ticket.

MetaMask download state logs extension

Mobile
  1. In the MetaMask app, tap the gear icon in the tab bar to access the settings menu
  2. Select 'Advanced'
  3. Scroll down and tap on 'Download state logs'
  4. Attach the file in your response to a support ticket.

MetaMask download state logs mobile