Getting started with the Web3 Ticketing Dashboard
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It's now possible to manage and interact with your MetaMask support tickets, directly from within MetaMask! Using the power of MetaMask Snaps, it is now possible to stay in touch with the MetaMask support team without having to interact by email.
How does this change the way I'm used to interacting with the support team?โ
If you've reached out to MetaMask before, you've likely interacted with MetaMask's support team by using the live chat on the MetaMask help center:
We aim to solve every user request in a live manner, but some requests just need more time for investigation. At that point, an asynchronous support ticket is created, you are asked to provide an email address, and the conversation moves to that communication channel.
But what if you could simply give us your MetaMask account address and chat with support directly from MetaMask? Look no further, the Web3 Ticketing Snap enables this!
Why should I use this?โ
Well, first, convenience. Getting support-related conversations from right within the MetaMask interface is rather neat. More importantly, privacy; we don't need to know your email address. We only care about your MetaMask account address (which we store as a reversible hash in our systems).
You'll also benefit from additional security; no more replying to emails from scammers pretending that they are MetaMask support. All the communication is encrypted and secured after we have proved that you hold the MetaMask account that you're trying to connect with. In order to ensure that you are the owner of the address that you are saying you are, we use Sign-In with Ethereum.
Once we prove that you hold the keys associated with your account, we generate an authentication key used for communication within our support system. This way, nobody else can impersonate you.