Frequently asked questions

Learn more

For a guide on how to buy crypto in MetaMask, see here.

To learn what providers and payment methods are available, see here.

If your country or region does not support buying crypto, see here.

FAQs

What regions/countries are covered?

We aim to provide users in as many countries as possible with at least one option to buy crypto.

At present, users in 170+ countries can buy crypto through at least one provider.

I entered $__. Why did I only receive $__?

The fiat value you input into MetaMask will always be more than the value of crypto you end up receiving.

You have to pay a few different fees for each transaction. In addition to the fee that MetaMask charges, you must also pay the provider's fee and the gas fees for the transactions required to get the purchased crypto into your wallet.

The provider's fee is listed as 'processing fee' on the quote. This number includes the fee that MetaMask charges for the service. Gas costs are listed on the quote as the 'network fee'.

Does MetaMask make money from this?

MetaMask receives a 1% fee on every transaction, calculated as a percentage of the fiat value you request.

So if you input $100, we will calculate our share of the fees as $1.

The 1% fee is consistent across all regions, payment methods, providers, and tokens.

Who am I buying from when I use this feature?

MetaMask does not fulfill the transactions you order: it is the provider (e.g. MoonPay, Transak, etc.) that receives your request and executes the necessary steps.

MetaMask is an intermediary in this process. All that MetaMask is doing is compiling quotes, enabling you to select one, and then allowing you to order your chosen amount of crypto through the provider.

For a list of providers, see here.

How long before I receive my crypto?

To get your ordered crypto into your MetaMask wallet, the provider you choose must execute transactions on-chain. This means that, as a minimum, you will need to wait as long as it takes for the transactions to be processed by the network (block time).

Once you submit your request, you can see the pending transaction in your MetaMask activity.

If your bank account was charged and there are delays in receiving your crypto, we recommend you contact the provider's support team directly. Pending purchases (not yet confirmed on the blockchain) are usually caused by the on-ramp provider's pre-authorization processes.

What do I do if my transaction fails?

Since MetaMask does not execute your transaction, the provider will likely be better placed to support than our team. In these situations, we recommend you contact their support teams first.

For any issues you encounter with MetaMask itself (such as problems selecting your region or currency, or with the buying process), get in touch with MetaMask Support via the 'start a Conversation' button on the Support page.

If you're facing problems using a provider's platform, such as payment limits, payment methods, or KYC, we recommend you get in touch with their support teams directly.

How do I manage/delete the accounts I have created with each provider?

When you buy crypto in MetaMask, you're not buying crypto with or from MetaMask: you're buying with the provider you choose.

If you want to manage any personal information that the providers hold, you must access the provider's platform directly, log into your account, and make the changes there. MetaMask does not collect or hold your login details for on-ramp providers at any point during or after the buying process.