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Why is my balance incorrect or missing a token?

Whether a token is missing entirely or showing the wrong amount, start with these:

  • Has the transaction been confirmed? Blockchain transactions are generally fast but not instantaneous. If a token was recently transferred to you, it may still be confirming. Check on a block explorer to see whether the transaction has completed.

  • Are you on the correct network? The token will only appear on the network it was sent on. Make sure MetaMask the network is one MetaMask supports.

  • Verify the balance on the block explorer. Copy your account address and paste it into the block explorer for your network — Etherscan for Ethereum Mainnet, Arbiscan for Arbitrum, and so on. Pentru instrucțiuni detaliate, consultă articolul de aici. Compare what you see there with what MetaMask is showing.

Token not showing at all​

If the block explorer confirms the token is in your wallet but MetaMask isn't displaying it, MetaMask may not have detected it automatically. You may need to add it manually. See How to display tokens in MetaMask for instructions.

Balance is showing but incorrect​

If MetaMask is showing the token but with the wrong amount, try the steps below.

Does the token have built-in mechanisms that affect supply or value?

Some tokens are designed to dynamically change supply or value according to various conditions:

  • Rebase tokens, where token supply is adjusted periodically
  • Tokens with 'taxes' applied to transactions of different kinds (e.g. simple transfer, swap, sell). Aceștia sunt uneori denumiți tokeni „taxă per transfer”.

Before continuing, check whether any of these apply to your token. You can usually find this information in the project's white paper or documentation.

Înainte de a continua, asigură-te că ai o copie de rezervă a frazei secrete de recuperare într-un loc sigur.

Try the steps below one by one until your balance displays correctly.

  1. Verifică-ți conexiunea la internet: să fie puternică și stabilă. Dacă nu, este posibil ca MetaMask să nu poată încărca soldurile corecte.
  2. Închide browserul în care ai instalată extensia MetaMask și deschide-l din nou.
  3. Try switching off any ad blockers you have installed, or, if you're using a VPN, try using MetaMask with it turned off.
  4. Switch to a different network and back again. To do this, click on your current network at the top of the app. Select a different network, and then switch back to your original network again.
  5. Asigură-te că nu te confrunți cu o problemă în permisiunile browserului.
  6. Încearcă o adresă URL RPC diferită, dacă există mai multe disponibile pentru rețeaua pe care o utilizezi. Poți edita adresa URL RPC accesând Setări > Rețele, apoi apasă pe rețeaua în cauză. Consultă articolul nostru despre adăugarea rețelelor pentru mai multe informații.
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