Contact MetaMask Support
MetaMask offers three official support methods. Choose the right one for your question for faster help.
MetaMask Support will never reach out to you first by direct message or email. MetaMask does not have a phone number. MetaMask will never ask you for your Secret Recovery Phrase; if someone asks for your private wallet details, they are trying to scam you.
Always verify that you are using an official MetaMask support channel:
Support articles
You are currently reading an article in the MetaMask Help Center. Articles are the best place to start when you have a question; simply use the search function to find articles regarding your issue.
Our knowledge base contains extensive articles for frequently asked questions, troubleshooting, general user guides, and more. Most of your questions can be answered by reading our articles, with translations across 15+ languages, and more to come.
If you have a hard time finding an answer on your own, our AI-powered smart search is here to help:
- Setting up MetaMask:
How do I import an existing wallet?
What is a Secret Recovery Phrase?
How do I transfer assets from a centralized exchange to MetaMask?
- MetaMask feature help:
How do I buy crypto in MetaMask?
What is MetaMask Rewards?
Am I eligible for MetaMask Card?
- General knowledge:
What is a blockchain?
What is a dapp, and how do I connect/disconnect MetaMask to it?
Is this email actually from MetaMask?
MetaMask Community
Want to chat with real humans? Head over to our Community Support Forum page or the official MetaMask subreddit.
No member of the MetaMask Support team will ever contact you via DM (direct message) to provide support or ask questions.
If you receive a DM claiming to be from MetaMask or offering assistance with your issue, do not engage. The only official way to contact MetaMask Support is through the channels outlined in this article.
Community Support Forum
Engage directly with the MetaMask Community Support team, ask support related questions, participate in discussions, and submit feature requests.
- Transaction questions:
I tried to send $5 but the fee was $15 – is that normal?
Why is my transaction stuck / pending for hours?
I sent USDC to the right address but on the wrong network – where did it go?
- Wallet questions:
I have USDC in my wallet, but why am I not able to send it?
I think I got scammed. What should I do first?
Should I use the browser extension or the mobile app?
Engage with the broader MetaMask community, discuss topics, share experiences, and connect with others.
Don't share your wallet address publicly on forums or social platforms. If you share public details of your wallet online, you are more likely to be targeted for scams, social engineering attempts, and unwanted tracking of your on-chain activity. Keep your wallet address separate from your social identity to lower these risks.
Support agents
If you try the above methods, and still need help, you can chat with a support agent by starting a conversation.
First, we highly recommend connecting your wallet to start a conversation. Connecting your wallet to MetaMask Support allows our agents to understand more quickly, and more precisely, what issues you are facing. This helps us provide personalized, faster support, while maintaining your security.
When you start a conversation, you'll first talk with Fin, our support bot, to gather more information and provide initial support. Fin is our first layer of support in the live chat. The more information you can provide Fin, the better support you'll get. Provide as much context as possible, and describe your issue as clearly as you can. If Fin can't answer your question, you'll be connected with a support agent once someone is available.
- Unresolved or persistent issues:
My transaction has failed several times.
- Complex issues:
I received an error message that I don't understand.
- Security incidents:
There is an unauthorized transaction in my wallet.
I got locked out of my wallet.
Contact support
Get in touch for more help. Connect your wallet for faster, personalized support based on your public wallet details.
Tickets
Some support cases might require more time to resolve. If this is the case for you, a ticket will be opened for your issue. You will receive updates on your ticket via an email address you provide, or you can open the chat to view updates.
You will only receive emails if you contacted support first, and opened a ticket in our official support chat.
Talking to a support agent
Be ready to provide as much information as possible when talking to our support agents. You might be asked the following:
- What were you doing right before the error occurred?
- Are you able to repeat the error?
- What are the steps to reproduce the error?
- What networks, blockchains, and dapps were you using?
- What tokens or smart contracts were involved?
- Can you provide your state logs?
- What MetaMask version were you running?
- Click on the menu icon in the top right and then Settings > 'About'.
- What operating system and version, or mobile phone model were you using?
- What browser version were you using?
Remember, MetaMask is a self-custodial wallet. We can't reset your password, we can't reverse transactions, and we can't look up your Secret Recovery Phrase.