Troubleshooting

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User Guide: Troubleshooting

Troubleshoot common issues with these top fixes before opening a support ticket.

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Error: Cannot read property 'balance' of undefined

Troubleshoot by resetting your account.

Error: [ethjs-query] while formatting outputs from RPC (transaction underpriced error)

You can try issuing a new transaction whilst raising the amount of gas you pay.

Error: Exception is thrown in contract code/in contract execution

Generally, this means something in the contract didn't work correctly.

Error: number-to-bn while converting number '0xNaN' to BN.js instance, error: invalid number value. Value must be an integer, hex string, BN or BigNumber instance. Note, decimals are not supported

You can try reinstalling MetaMask.

Error 'Unable to find conversion rate'

You can try reinstalling MetaMask.

Error: 'Unable to locate this TxnHash'

Establish whether or not your transaction has actually been posted.

Error: undefined is not an object

Try resetting your account.

How to fix 'Invalid Seed Phrase' error (Invalid Secret Recovery Phrase)

You can check possible misspellings against the BIP-39 list.

I can't import a token into MetaMask Portfolio. Why?

There are a few reasons why you might not be able to import a token into MetaMask Portfolio.

Infura connectivity issues

Troubleshoot by waiting, connecting to another blockchain provider, or using another client.

MetaMask is unable to connect to the blockchain host

Technical issues with Infura can be resolved by waiting, connecting to another blockchain provider, or using another client.

MetaMask states 'Balance may be outdated', displays in orange, or ETH not added to balance

Try closing and re-opening your browser, or grant permission to read and change site data.

Revert back to earlier version, or add custom build to Chrome

Proceed with caution. This is advanced functionality.

The dashboard is not showing the same tokens as my MetaMask wallet

How to sync your MetaMask Portfolio and MetaMask wallet.

Unlock error: 'invalid password'

Try re-entering your password, or writing it into a .txt file and copy pasting it into the login prompt.