How to contact MetaMask Support
Does this article need to be translated?
MetaMask has three official support channels: the knowledge base, Community Forum, and contacting a support agent.
MetaMask will never send you a direct message. MetaMask will never ask you for your Secret Recovery Phrase. If someone does, they are trying to scam you.
Always verify that you are using an official MetaMask support channel. Read more about our official support channels here.
To speak to a member of the MetaMask team, click the 'Contact MetaMask Support' button above.
MetaMask support channels
Knowledge base
You are currently reading an article in the MetaMask Help Center's knowledge base. This is the best place to start when you have a question; simply use the search function to find articles regarding your issue.
Our knowledge base contains extensive articles for Frequently Asked Questions, troubleshooting, general user guides, and more. Here are some of our most popular guides:
- Troubleshooting
- Getting started with MetaMask
- Secret Recovery Phrase, password, and private keys
- Hardware wallet hub
- User guide: tokens
- User guide: swaps
- User guide: custom networks and sidechains
Community Forum
The Community Forum is the official forum for MetaMask Support. Search existing posts for your issue, and if you can't find an answer, you can post your own.
Support agents
If you can't find an answer in these resources, click on the 'Contact Support' button on https://support.metamask.io/ to speak to a support agent. You can also click the conversation button in the lower right-hand corner of each article in our Knowledge Base.
You'll be guided through a few questions to see whether we can solve your problem straight away, and, if not, you'll be able to chat with a member of our support team.
If your request requires a little more investigation time, you can stay notified of your ticket status through MetaMask! Learn more about the Web3 Ticketing Snap.
Talking to a support agent
When submitting a ticket or having a conversation with our support agents, it will help us if you explain fully and clearly what has happened to you. Our support team might ask you the following:
- What were you doing right before the error occurred?
- Are you able to repeat the error?
- What are the steps to reproduce the error?
- What networks, blockchains, and dapps were you using?
- What tokens or smart contracts were involved?
- Can you provide your state logs?
- What MetaMask version were you running?
- Click on the identicon in the upper right hand corner > Settings > About.
- What operating system and version, or mobile phone model were you using?
- What browser version were you using?
Remember, MetaMask is a self-custodial wallet. We can't reset your password, we can't reverse transactions, and we can't look up your Secret Recovery Phrase.