交易停滞或待处理时重置您的账户
You should only reset your account when it is suggested by a member of the MetaMask Support team or by MetaMask Activity.
Note: With version Extension version 10.28.1, the name of this feature changed from reset account to clear activity and nonce data. Reset account is still the name of the feature on MetaMask Mobile.
Occasionally, you may come across transactions that are not completed in the time you expect. This can happen for a number of reasons, such as running out of a native token to pay gas fees, or setting a low gas limit at times of high traffic, causing your transaction to become "stale".
In other cases, it is possible there are software issues with MetaMask, and it is in these cases that you may need to reset your account.
This is a feature that wipes your transaction history, including MetaMask's knowledge of any pending transactions. Due to the impact this can have on your account, please only reset your account when instructed to do so by a Support agent.
请参阅指南，简要了解如何重置账户，以及一些重要事项。
Please note you should only reset your account if your transaction is not visible on the block explorer. 要了解如何搜索您的交易，请参阅此处。
:::warning[Reset account vs. reset wallet] These are different processes that should not be confused. 重设您的账户基本上会清除您的交易历史记录。 重设钱包会将 MetaMask 恢复到您首次安装和创建钱包时的状态。
For more information, contact Support by clicking the conversation button in the bottom right of this page before you reset anything. Our support agents will help you determine if resetting is the right step or not.
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